USA Visa Agency
WordPress service platform with a visa application workflow handled through the website.
Project overview
USA Visa Agency is a WordPress website for a United States visa services client. Beyond the marketing site, the project includes a service workflow that is handled through the website itself, turning the site into an operational front door rather than a brochure.
Business challenge
A visa service business collects structured, sensitive information from applicants and needs to move each enquiry through a defined sequence of steps. An off-the-shelf contact form cannot model that sequence, and unstructured email intake makes follow-up unreliable.
Proposed solution
The site was built on WordPress with a custom workflow layer: a guided intake that captures structured application data, stores it against the applicant record, and presents staff with an ordered view of each case. Service pages feed that intake so the applicant starts from the service they actually need.
Features & functionality
- Guided multi-step application intake
- Structured data capture per applicant
- Administrative case view for staff
- Service-specific entry points
- Responsive application flow
Technical architecture
Custom WordPress plugin code wrapping the workflow, with data stored in dedicated MySQL tables rather than as unstructured post meta. Validation and sanitisation are enforced server-side; file handling is restricted by type and size.